AltWrightr

Support

Last updated: July 28, 2026

Need help with AltWrightr? Check the troubleshooting steps below or contact us directly. For step-by-step instructions on using the app, see the User Guide. AltWrightr is a hybrid app: the Designer Extension runs inside Webflow Designer, while scans and alt text updates for Assets, CMS fields, and Rich Text are processed on AltWrightr servers exclusively via the official Webflow Data API under your OAuth grant. See the Privacy Policy for data handling and uninstall details.

Troubleshooting

"Connect your Webflow account" or authorization errors

Click Connect again and complete OAuth in the popup. Do not reuse an old authorization link. Make sure popups are allowed for Webflow and altwrightr.appsrow.com. Confirm the Redirect URI in your Webflow app settings is https://altwrightr.appsrow.com/api/auth/callback and that required scopes are enabled.

"We couldn't reach the AltWrightr server"

Check that altwrightr.appsrow.com is online, then relaunch the app from the Designer or refresh the browser dashboard.

No missing alt text found

Confirm you scanned the correct site and that images actually lack alt text. AltWrightr scans Assets, CMS image fields, and Rich Text images. Decorative images with intentionally empty alt text may not appear as issues depending on how they are stored in Webflow.

"Failed to fetch" or scan takes too long

Wait for the scan to finish and try again. Large sites with many CMS items or assets may take longer. Confirm the app is still authorized for the site and that your network connection is stable.

Some alt text updates failed to apply

CMS and Rich Text updates may require the site to be published for live changes. AltWrightr saves CMS updates to the draft first. If a field is read-only or protected, it cannot be changed through the API. Review the error message shown in the app and try applying the update individually.

Suggestions look inaccurate

AltWrightr creates suggestion drafts from image filenames, asset names, and available CMS context. CDN hash filenames may produce less meaningful suggestions. Always review and edit suggestions before applying them.

Session expired

Reconnect your Webflow account from within AltWrightr and try again.

Uninstall or revoke access

In Webflow, open your workspace Apps settings and remove AltWrightr to revoke access. This stops future API calls. If you also want stored authorization data removed from our server, email us with your site ID or workspace name.

Before you contact us

Include the following so we can help faster:

  • Your Webflow site name or URL
  • Whether you were using the Designer Extension or browser dashboard
  • What you were trying to scan, suggest, or apply
  • The exact error message shown in the app, if any
  • Screenshots if the issue is visual

Contact

For bugs, account issues, feature questions, or anything not covered above, reach out to Appsrow:

We aim to respond within 1-2 business days.